Intelligence does become us.

If you've ever taken on a Customer Service Representative, then you know how daunting this can be. Trial and error. I've worked for well over 12 years in the field. Know what your talking about, have all of your information in front of you when speaking with the said representative. No matter how many bluffs I myself put up, as being "bullish", I'm not.It doesn't get one any where. Be courteous, intelligent, calm, articulate, and listen.

I was questioned to prove my prior experience in a Managerial capacity today with my knowledge of/in and about Customer Service. The first and foremost thing I can tell anyone is this: There is most definitely a bit of joy when you encounter a hostile, screaming, yelling, belligerent, demanding, you get the idea, individual. I've told everyone of my staff through the years, "There is no need to tolerate this type of behavior, do not do so. Contact a supervisor, manager, get assistance." If the individual continues to be obnoxiously intolerant, advise that the call will be disconneted.

To be very frank I cannot Stress ENOUGH Read your Terms & Conditions. PERIOD..Specifically where you money is concerned. Credit cards, loans, etc. The majority of companies these days, record each and every phone call in and out bound, for the legal aspect. When a customer calls and demands they didn't agree to said agreements or never authorized this, POOF, documentation is pulled up, not only by voice, by that documents back to the phone number the call was made from. Match. I'm slightly irked by commercials going on and on about: "all those credit cards you have where they're just charging you so much, you can never get out of debt." Bullshit. Many many individuals NEVER even read the Terms & conditions, nor the fine print PRIOR to signing up for these deals, which many offered rewards, deals in general. There are a lot of good options out there if your intelligent enough to Read and comprehend the financially binding agreement in which you are entering. Not complicated.

The next time you decide to Call and Rant and Scream and Swear at said company: remember this, YOU had to agree to said terms prior to it being issued, if they're a reputable company. Don't sign up with some fly by night company, with Fabulous offerings and no backing. It's far too easy to check out and verify a viable company these days. Your T&C's will also highly for you in your Customer Agreement booklet you received any form of cash advance charges. ie: 3%-5%($10 to $50. more than likely not to exceed the $50.00 amount, which said information will detail for you) on each and every cash advance transaction PLUS many companies have gone to an additional charge of the higher interest rate. So if your at 9.99%, your cash advance INTEREST RATE would be right around(depending upon your credit and which offer you Accepted) 19.99%.

The accrued fee's are not a surprise unless you've not paid attention to the terms in which you AGREED upon. HOWEVER (fancy word for But), the representative WILL be able to explain this in detail to you, if not Get a MANAGER/SUPERVISOR. BE NICE. Sometimes you have to own up "Geez, you know I don't quite understand what I got myself into, could you help me go through these terms & conditions so i have a better understanding and not do THIS again". Admitting you oops is one of the BEST ways to get effective, fast results.

If the company is by and large at fault, don't be hostile. Talk to them. Ask questions, BE NICE..Until Nice is not feasible any longer. Take each and every step up the ladder, I know this is a pain, but its necessary. Just as with your job, if you follow the chain of command, then you have the appropriate documentation. DO write DOWN each and every person and their extension to whom you speak with. If a representative has given ill information you then have the appropriate information to give so this situation will be addressed, rectified as it NEVER happens to another individual again.

If you do get a difficult, anal, shouldn't have their job representative, then call back and get a Manager. There are some situations in which you will need to take drastic steps.

Recently I encountered such a situation. This incompetent Idiot is out of a job now. They had the audacity to berate me. Berate me on the phone.I personally don't care about what type of day your having, I was nice to them, the courtesy was not returned. Not smart. And then gave a Half nit wit apology for having a bad day. Kiss my what? After requesting their manager, I was conveniently hung up on. That's okay, i call back well. Spoke with Supervisor, then Manager with no satisfactory results. A simple letter to the President of the company, seemed to have solved all of these little road blocks of mis management. In the long run all they had to do was contact the carrier in which was not UPS, so I couldn't check the status of my own order, but a company that doesn't have on line accommodations as of yet. Anywho, it was the carriers inconsistency. One phone call and they could have avoided my calls and letters. I'm a happy camper again. Unfortunately the individual who lost their job for their language towards me and their unprofessionalism is out of work and not likely to be hired in the same field anytime soon.

Okay done spewing forth my senseless knowledge. Try being NICE, it tends to go along way.